Refund Policy

This website is provided by AboveTraining Inc. and its affiliates and subsidiaries (collectively, "AboveTraining Inc." and "we"). By using or making a purchase on AboveTraining Inc. website, you agree to the terms and conditions listed in this document (the Terms and Conditions). We may update or alter these Terms and Conditions at any time. If you have special needs or concerns, please contact the Customer Relations Department.

Refunds will be issued in the same form of payment, less charges for shipping and handling (on applicable purchases).

Payment Card Use

If you make a purchase on the website, you are warranting to us that you are legally authorized to use the credit or other payment card for the proposed transaction and that you fully understand this agreement. AboveTraining Inc. accepts no liability for any damages of any nature resulting from you using your credit card on the website.

Refunds

Online Products

Within 30 days of purchase, and at its discretion, AboveTraining Inc., or any of its divisions or subsidiaries, (including, but not limited to: TrainingHarbor.com, CourtestyTraining Inc., StateFoodSafety, and ContractorHarbor.com) allow the return of any product purchased through an online storefront, or via telephone, as long as the course has not been initiated, certificate has not been issued, and reports have not been distributed to necessary parties.

All requests for refund are at the sole discretion of AboveTraining Inc. Any refunds approved by AboveTraining Inc. can take up to 72 business hours to reflect on customer bank statements.

Vouchers

Vouchers are valid for assignment to a user for up to one year from purchase date. If a voucher has not been assigned within one year of purchase, the voucher will expire. Voucher purchases can be refunded within 30 days of purchase and at its discretion, AboveTraining Inc., or any of its divisions or subsidiaries, (including, but not limited to: TrainingHarbor.com, CourtestyTraining Inc., StateFoodSafety, and ContractorHarbor.com) allow the return of vouchers, as long as the course has not been initiated, certificate has not been issued, and reports have not been distributed to necessary parties.

All requests for refund are at the sole discretion of AboveTraining Inc. Any refunds approved by AboveTraining Inc. can take up to 72 business hours to reflect on customer bank statements.

Physical Products

To request a refund or to cancel your order for a physical product, please contact the Customer Relations Department according to the guidelines below:

To cancel your order before it ships, please submit a refund request within 24 hours of purchase.

If you are not completely satisfied with your order, you may submit a refund request within 30 days of purchase. Refund requests must be accompanied by a copy of the original packing list or invoice, and item must be returned in resaleable condition to:

750 West Lake Cook Rd. Ste 350 Buffalo Grove, IL 60089.

If you receive an item that is damaged or defective, please submit a replacement request with a picture of the damaged item to the Customer Relations Department.

If you have not received your order within 14 days of purchase, please submit a request for a free replacement to the Customer Relations Department.

Please Note: Mail order certificates and wallet cards do not ship until a certificate is earned, regardless of purchase date.